Frequently Asked Questions

Common questions and answers about our services


We repair a wide range of vehicles, including cars, trucks, SUVs, and vans. Our technicians are experienced with various makes and models, and we hold certifications from leading manufacturers, including Mercedes-Benz and Sprinter.

First, ensure everyone's safety and contact the authorities if necessary. Once safe, contact us at (631) 490-79839. We can assist with towing your vehicle to our shop and provide guidance on the next steps for repair.

Yes, we offer 24/7 towing assistance to get your vehicle to our shop safely and quickly. For regular hours, please call (631) 490-7983. For emergency after-hours assistance, call (631) 664-524. You can also contact us or learn more about our towing services here.

Absolutely! We provide hassle-free rental car assistance, coordinating everything with reputable rental companies and your insurance provider to keep you on the move.

Paintless Dent Removal (PDR) is a method used to fix minor dents and dings without the need for repainting or body filler. At Fireplace Auto Collision, our skilled technicians use specialized tools to carefully massage the metal back into its original shape, preserving your car's factory finish. It's a cost-effective, quick solution for minor damage like hail or door dings.

The repair time varies depending on the extent of the damage. Once we assess your vehicle, we will provide you with an estimated repair timeline.

Yes, we use advanced color matching technology to ensure that the new paint matches your car’s original finish perfectly.

We work with all major insurance companies and can assist you in filing your claim. Our team will handle the paperwork and coordinate directly with your insurance provider to ensure a smooth process.

Absolutely! We provide free estimates for all our repair services. Simply contact us or give us a call at (631) 907-9839 to schedule an appointment, and our team will provide a thorough assessment of your vehicle to determine the best path for repair.

Request an Appointment

Our technicians are certified by I-CAR, I-CAR Gold, ASE, and also hold OEM certifications from leading manufacturers, including Mercedes-Benz for both cars and Sprinter vans. These certifications ensure that our team is trained to the highest standards to provide quality repairs for your vehicle.

Please bring your insurance information, any claim details, and personal identification. If you have any specific repair instructions, please let us know during drop-off.

You can schedule an appointment by calling us at (631) 907-9839, by visiting our contact page and filling out the appointment request form, or by clicking the button below.

Request an Appointment

Yes, we handle all types of collision repairs, from minor dents and scratches to major structural damage. Our skilled technicians are equipped to restore your vehicle to its pre-accident condition.

For after-hours inquiries or emergency towing assistance, please call our main number at (631) 664-5240, and you will be directed to our 24/7 support service.

Certified Techs: Repairs for all vehicles.